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REPAIR TERMS & CONDITIONS

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Pintek Direct Ltd
Company No: 07187003
Last Updated: July 2026

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1. Scope of Services

We provide electronic repair, fault diagnosis, servicing, and calibration of industrial and electronic equipment.

By sending equipment to us or accepting a quotation, you agree to these Terms & Conditions.

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2. Estimates and Quotations

  • Any prices provided prior to inspection are estimates only and are not fixed or binding quotations.

  • A formal quotation will be issued following inspection and diagnosis of the equipment.

  • We reserve the right to revise any estimate or quotation if additional faults are discovered during testing or repair.

  • If additional work is required, we will contact you for approval before proceeding.

  • We are not obliged to carry out any repair outside of the agreed quotation.

If you choose not to proceed with a repair after inspection, a diagnostic, handling, or return fee may apply.

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3. Customer Responsibility

You are responsible for ensuring:

  • Equipment is correctly packaged for transport

  • Any sensitive data is backed up or removed where applicable

  • You provide accurate fault descriptions

We are not responsible for data loss unless caused by proven negligence.

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4. Repair Risks and Limitations

While we take all reasonable care and skill:

  • Some faults may be intermittent or not present during testing

  • Older or modified equipment may fail during or after repair

  • Components may be obsolete or unavailable

We cannot guarantee restoration to original manufacturer condition.

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5. Liability

We shall carry out all repairs with reasonable care and skill.

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses (including loss of profit, business, or production)

  • Our liability is limited to the cost of the repair service provided

  • Nothing excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.

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6. Testing and Return of Equipment

  • Equipment is tested where reasonably possible before return

  • Testing is limited to the fault reported or observed during inspection

  • We are not responsible for unrelated or new faults arising after repair.

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7. Unclaimed Equipment

  • Equipment not collected or returned within 90 days may be considered abandoned

  • Storage charges may apply after completion of repair

  • We may dispose of or recycle unclaimed equipment after reasonable attempts to contact you.

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8. Payment Terms

  • Payment is required before release of equipment unless otherwise agreed

  • We reserve the right to withhold equipment until payment is received in full

  • Late payment may incur additional charges

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9. Warranty

Unless otherwise stated:

  • Repairs include a 30-day workmanship warranty

  • Warranty does not cover new faults, misuse, or unrelated issues

  • Warranty is void if the equipment is tampered with or repaired by a third party.

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10. Risk in Transit

  • Risk remains with the sender during transport unless otherwise agreed

  • We recommend insured and trackable courier services.

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11. Force Majeure

We are not responsible for delays or failure due to events beyond our control, including supply shortages, transport disruption, or external factors affecting operations.

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12. Governing Law

These Terms are governed by the laws of England and Wales.

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