PINTEK DIRECT LTD
PRIVACY POLICY
Last Updated: July 2026
1. Introduction
Pintek Direct Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us, request a quotation, send equipment to us for repair or calibration, visit our website, or otherwise interact with our business.
2. Data Controller
Pintek Direct Ltd
Company Number: 07187003
Registered Office:
Unit C32 Houghton Business Centre
Lake Road
Houghton le Spring
DH5 8BJ
United Kingdom
Email: allan@pintek.co.uk
Pintek Direct Ltd is the Data Controller responsible for your personal information.
3. Information We Collect
We may collect the following information:
Identity Information
• Name
• Company name
• Job title
Contact Information
• Email address
• Telephone number
• Billing address
• Collection and delivery addresses
Repair Information
• Details of equipment submitted for repair or calibration
• Fault descriptions
• Service history
• Repair reports
Transaction Information
• Quotations
• Invoices
• Payment records (excluding full payment card details)
Technical Information
When you visit our website, we may collect:
• IP address
• Browser type
• Device information
• Website usage information
4. How We Collect Your Information
We collect information when you:
• Contact us by telephone or email
• Complete a website contact form
• Request a quotation
• Send equipment to us for repair or calibration
• Visit our website
• Use cookies where applicable
5. How We Use Your Information
We use your information to:
• Provide repair and calibration services
• Prepare quotations
• Process invoices and payments
• Communicate with you regarding repairs
• Arrange collection and delivery of equipment
• Respond to enquiries
• Maintain service records
• Meet our legal and accounting obligations
• Improve our services
We only process personal information where we have a lawful basis under UK data protection law.
6. Marketing
We may occasionally send information about our repair and calibration services.
You can ask us to stop receiving marketing communications at any time by contacting us.
7. Cookies
Our website may use cookies to:
• Ensure the website functions correctly
• Improve website performance
• Analyse website usage
Where required by law, we will ask for your consent before using non-essential cookies.
8. Sharing Your Information
We never sell your personal information.
We may share information with trusted third parties where necessary, including:
• Courier and delivery companies
• Payment providers
• IT and website service providers
• Professional advisers
• Government or regulatory authorities where required by law
All third parties are required to handle your information securely and in accordance with applicable data protection laws.
9. International Transfers
Some service providers may process information outside the United Kingdom.
Where this occurs, appropriate safeguards are used to protect your personal information in accordance with UK GDPR.
10. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse.
Despite these measures, no method of transmitting information over the internet is completely secure.
11. Data Retention
We keep personal information only for as long as necessary.
Typical retention periods are:
Repair records – Up to 6 years
Financial records – At least 6 years
Enquiries – Up to 24 months
Marketing records – Until consent is withdrawn
Website logs – Up to 12 months
We may retain information longer where required by law or to establish, exercise or defend legal claims.
12. Your Rights
Under UK GDPR you have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request erasure of your information where applicable
• Request restriction of processing
• Object to processing
• Request transfer of your information
• Withdraw consent where processing relies upon consent
To exercise your rights, please contact:
We may request proof of identity before responding.
13. Automated Decision-Making
We do not carry out automated decision-making or profiling that has legal or similarly significant effects on individuals.
14. Children's Privacy
Our services are intended for businesses and adults.
We do not knowingly collect personal information from children.
15. Complaints
If you have any concerns about how we use your personal information, please contact us in the first instance:
Email: allan@pintek.co.uk
You also have the right to complain to the Information Commissioner's Office (ICO).
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect from the date shown at the top of this policy.
